KUALA LUMPUR (Jan 4): Telekom Malaysia Bhd (TM) said its unifi TV services experienced disruption nationwide at approximately 9.50pm on Monday (Jan 3) due to a fire that affected the “uninterruptible power supply” (UPS) equipment at the TM IT Complex in Cyberjaya, which in turn impacted the power system.

In a statement, the group said it was working with its contractors and engineering teams to ensure that services were being restored gradually with power restoration expected to be completed by 12 noon on Tuesday. 

“unifi TV is estimated to resume its services by 3pm today (Tuesday). However, TMpoint Cyberjaya will remain closed temporarily due to low power supply.

“We apologise for any inconvenience this may have caused our customers, and will continue to prioritise the safety and well-being of our employees and contractors during this restoration process,” it added. 

According to TM, the group received the necessary building assessment and clearance from the firefighters at 4am on Tuesday.  

It said the building block was not in full operation at the time, with only a small number of employees on the site.

“There are no reports of injuries. The cause of the fire is unknown at this stage and TM will fully cooperate with any investigation as required by the authorities.

“An immediate announcement has been released on TM’s social media channels to notify our affected customers, and we have since ramped up our customer service engagements to attend to calls and enquiries.

“This incident has caused unifi TV service interruptions affecting close to 300,000 of our viewers. Other TM and unifi services are not affected,” it said. 

At the time of writing on Tuesday, TM shares were unchanged at RM5.52, giving it a market capitalisation of RM20.83 billion.