KUALA LUMPUR (Oct 21): The Malaysia Competition Commission (MyCC) has engaged with Shopee Mobile Malaysia Sdn Bhd due to increasing public complaints against the e-commerce company.

In a statement on Friday (Oct 21), MyCC said consumers and merchants have voiced dissatisfaction with Shopee on its first and last mile delivery services.

"Shopee is now required to provide the MyCC with the justification to its conduct and a detailed account on how these issues will be addressed internally without further jeopardising users' interest by the end of October 2022," said MyCC chief executive officer Iskandar Ismail.

He added the engagement was held in order to gain a better understanding of the nature of the online marketplace platform industry and the logistics industry that provides the first and last mile delivery services to these platforms.

He added that although the innovation by the industry players has drastically improved the online shopping experience for all Malaysians, industry players need to be mindful of their respective conducts in this dynamic industry that may raise any competition concerns and may cause harm to their users which include the end consumers and merchants.

MyCC will also continue its efforts in monitoring the other industry players that are operating in the same relevant market, said Iskandar.

"We understand the current challenges that the industry players are facing. However, it should not stop them from providing the best services to the users.

"In this regard, we will continue our efforts in closely monitoring their future actions to address the recent issues and other competition concerns related to their platforms."

Most importantly, MyCC will not hesitate to invoke investigation and enforcement powers against any enterprise suspected of infringing the law, added Iskandar.