KUALA LUMPUR (May 12): Mercedes-Benz Malaysia Sdn Bhd with its authorised dealer, Hap Seng Star Sdn Bhd (HSS) has invested RM 7 million to set up Mercedes-Benz City Service along Jalan Sultan Azlan Shah (formerly Jalan Ipoh) here.
The facility is the first Mercedes-Benz City Service in the country, and is a full-fledged 3S Autohaus accommodates six showroom vehicles and 18 workbays, aimed at providing better services to customers.
It is operated by a 45-person strong team and is able to service more than 50 vehicles per day, and up to 1,100 vehicles per month, according to Mercedes Benz Malaysia in a statement today.
"This first-of-its-kind feature is part of our customer centric strategy, strategically located, offers easy access for our valued customers,” said Mercedes-Benz Malaysia president and CEO Claus Weidner at the launch of the facility.
He said Mercedes-Benz City Service adheres to the Mercedes-Benz Presentation System II (MPS), which is the benchmark of customer experience for each autohaus.
"It also features the Star Lounge, a café lounge serving a wide selection of beverages and food, [as well as] Wi-Fi capabilities and internet stations, [thus] offering luxurious comfort to customers," he added.
As part of Mercedes-Benz commitment to quality and superior service, the Mercedes-Benz City Service offers the newly-introduced Mercedes-Benz Service Differentiation; The Star Lounge, Premier Express Service, drop & go, and door to door service.
According to Weidner, the Premier Express Service allows customers to get routine vehicle service maintenance in about an hour or less.
"With a dedicated two-technician team working simultaneously to ensure the service is completed quickly and precisely, customers can expect high quality service in the least amount of time," he added.
To further complement the busy schedules of Mercedes-Benz customers, the brand new service centre also offers the "drop & go" service, where customers can drop off their vehicles anytime outside business hours.
And for those who are unable to bring in their vehicles, Mercedes-Benz City Service consultants will pick up vehicles from the customers’ locations and it will be returned once ready.
All vehicles under this option are fully insured.
“The new Mercedes-Benz City Service by Hap Seng Star is a testament of our strong commitment towards the Mercedes-Benz brand," said Hap Seng Consolidated group chief operating officer and Hap Seng Star chief executive Harald Behrend. Hap Seng Star is a subsidiary of Hap Seng Consolidated Bhd.
"It is our priority to offer an extraordinary luxury experience, when our customers come into contact with the Mercedes-Benz brand. With the latest offering in retail and customer experience, we set a new standard in delivering high quality services, in line with the Mercedes-Benz premium automotive experience,” he explained.
To date, Hap Seng Star has invested over RM 180 million in the Mercedes-Benz brand to ensure customers benefit from the pioneering customer experience offerings of the prestigious Three-Pointed Star.
“Mercedes-Benz Malaysia’s customer base and dealer network are the pillars of our strength," said Weidner.
"As we celebrate 130 years of innovation, we continue our efforts to offer the best customer experience for our valued customers by innovating the way we provide after-sales services.
"Together with our network of dealerships, we will remain focused on improving premium customer experience and maintaining customer satisfaction,” Weidner added.