KUALA LUMPUR (May 31): Malayan Banking Bhd (Maybank) said its branches nationwide will operate by appointment only from June 2 until further notice, while some will be temporarily closed to support the nation’s ongoing efforts to curb Covid-19.
This measure will enable the bank to better manage the crowds at branches and reduce the potential of transmission as far as possible, in a further endeavour to protect the safety of its customers, and employees, Maybank said in a statement.
By making all visits by appointment, the bank can reduce its customers’ waiting times, hence minimising their risk of exposure, the bank said.
Customers who wish to book an appointment may do so online via Maybank EzyQ on MAE app and Maybank2u website (www.maybank2u.com.my/ezyq).
For assistance on how to use Maybank EzyQ, customers may contact the Maybank Group Customer Care Centre at 1-300-88-6688.
Appointments can be made up to 15 days ahead of the scheduled visit via Maybank EzyQ.
Meanwhile, customers with existing Maybank EzyQ appointments may visit their respective branches as scheduled.
In line with this move, Maybank said its branches will now operate from 9.30am to 2.00pm.
The bank said it will continue to serve and provide priority service to senior citizens, people with disabilities and expectant mothers, even without appointments.
During this period, the bank is encouraging customers to perform their essential banking via Maybank’s digital channels from the safety and comfort of their homes, as far as possible.
Alternatively, they can also use the “Drop n Go” method for lengthy transactions such as ASNB account opening, business account opening and bulk remittance payments to reduce physical interaction, wherein customers can drop off their documentation at special boxes available at branches, and be contacted subsequently for confirmation or completion of transaction.
Maybank shares closed 2 sen or 0.24% lower at RM8.18 today, valuing the group at RM93.37 billion.