This article first appeared in The Edge Financial Daily on September 5, 2019

KUALA LUMPUR: CIMB Group Holdings Bhd denies that it has had a ransomware attack to its IT systems, and that its customers have always been able to perform their banking transactions as usual.

In a reply to The Edge Financial Daily’s queries on the complaints that flooded social media yesterday, CIMB admitted that it did suffer technical issues which affected some of its systems, but the matter had been addressed quickly.

“As a precautionary measure, we suspended certain functions which for customers did affect their online credit card transactions. This issue has since been resolved. However, customers have always been able to perform their banking transactions via CIMB Clicks, CIMB BizChannel and Self Service Terminals,” said the banking group in the statement yesterday.

CIMB declined to comment on the market talk that it is having a serious IT glitch, which has extended beyond credit card payment transactions to other types of banking transactions.

“We do not comment on speculation and rumours. However, we would like to reiterate that CIMB’s core banking system has always remained intact which means customers were always able to perform banking transactions via CIMB Clicks, CIMB BizChannel and Self Service Terminals,” the banking group stressed.

CIMB customers have shown their dissatisfaction with the situation known on the bank’s social media, expressing their frustration over the occurrence of the glitch, and complaining that other banking services were also impacted.

Shares in CIMB Group closed three sen or 0.6% higher to RM5.07 yesterday, valuing the banking group at RM49.32 billion — with 7.34 million shares transacted.