KUALA LUMPUR (Jan 7): Telekom Malaysia Bhd (TM) has issued a warning to all customers that there is a scam email being circulated that claims to be from the company notifying customers that they are winners of cash prizes under a programme called “Bonus Hadiah Keluarga TM”.
In a statement on Saturday (Jan 7), TM said the message would then request for the recipients to provide their personal details to enable them to claim the cash prize.
"We would like to clarify that these emails were not issued by TM, and we strongly advise the public to ignore them," it added.
The public should be on high alert, as TM said it does not run any family gift bonus, lucky draw, lottery or other enticing, suspicious programmes that require recipients’ personal details to claim any prizes.
"Messages sent using such modus operandi are clear signs of a fraudulent scam. We urge all members of the public who receive such messages to ignore them, and we caution everyone to neither reply nor provide any personal details."
TM also urges the public who receive calls, emails, or messages via SMS from unknown, suspicious individuals to immediately refer the matter to the relevant authorities, or contact the National Scam Response Centre at 997.
The telecommunications group said that as an added precaution, the public may also check with the relevant organisations, before participating in any contest or reward programme.
"At TM, the safety and security of our customers remain the highest priority, and we strongly condemn such unscrupulous activities. Furthermore, any misuse of TM’s name and logo is a serious offence, and may result in prosecution," it said.