The coronavirus pandemic has spurred digitalisation efforts across the public and private sectors and society. The disruptive nature of the health crisis has forced governments, companies and businesses to review their strategies and pivot to new digital transformation initiatives in order to stay competitive.  

As the prime enabler of Digital Malaysia, TM ONE, Telekom Malaysia Berhad’s (TM) enterprise and business digital transformation and solutions arm has been at the forefront of driving this change - by taking transformation forward for every one of our customers, buoyed by its comprehensive digital solutions as a game changer - in close alignment with government initiatives, to provide the expertise and digital services to help Malaysians to positively adapt to the new normal. 

This includes lending support to the Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 (PRIHATIN), ensuring TM ONE customers stay connected and supported during the Movement Control Order (MCO) period. The Company also provided voice and internet services at strategic sites such as Crisis Command Centres, hospitals and quarantine centres throughout the country. 

TM also echoed the Government’s initiative in providing support to the Rakyat and businesses during this recovery period beyond MCO with the introduction of Pelan Jana Semula Ekonomi Negara (PENJANA). 

In this Covid-19 period, digital transformation has become a necessity for business for operational efficiency and business survival. With its robust connectivity, complemented by the most effective digital infrastructure, TM ONE is playing the role in providing the most effective platform to help accelerate Malaysia’s digital transformation and advancing Malaysia’s Digital Economy. TM ONE helps forge resilience through optimisation and technology-driven strategies is crucial across industries towards helping Malaysia recover from the Covid-19 pandemic and return stronger than ever before. 

As the enabler of Digital Malaysia, of which Digital Government is one of its pillars, TM ONE takes a holistic approach. This encompasses advancing digital innovation from the infrastructure level down to application level, and from the federal level across to local authorities. TM ONE enables the public sector to enhance public services delivery through digital for Malaysians in line with TM’s promise of making life easier.

It also includes boosting the Government’s telecommunication and digital infrastructure, advancing smart cities agenda, enabling open and integrated data sharing for the public sector, digital applications for shared public services, education and healthcare, strengthening cybersecurity for national interest, and supporting the nation in times of crisis.

The recent launch of TM ONE’s cloud solution - Cloud Alpha - helped businesses to enhance connectivity with their employees, customers and citizens. Cloud Alpha is the key enabler of the digital transformation for Malaysian businesses and public sectors, helping organisations reduce information technology infrastructure complexities towards cloud adoption and particularly to boost their resilience amidst the challenging times. The introduction of the TM ONE Predictive Analytics Screening Solution (ONE PASS), a health screening system that provides comprehensive screening of employees and visitors prior to entry into the building. The solution also includes in-building tracking and analytics for prevention and for any immediate action. 

With the ‘new normal’ arising from the Covid-19 pandemic, we are seeing a significant acceleration of Malaysia’s national digital transformation efforts towards Industry 4.0. 

“Industry players have a key role in advancing Malaysia’s Digital Economy, and moving the nation forward into the Fourth Industrial Revolution (IR4.0),” elaborates TM ONE Executive Vice President & Chief Executive Officer, Ahmad Taufek Omar.

The adoption of smart and autonomous systems fueled by data and machine learning together with cloud computing and services is a solid foundation for a national level hyperconnected ecosystem. This in turn will give a boost to new and emerging technologies and promulgate future-ready models for businesses in the country. 

Of significant importance to successful digitalisation is the agility and cost-effectiveness of cloud computing. TM ONE’s Cloud Alpha is a comprehensive digital transformation and resilience platform for the enterprise and public sectors and is the first of its kind in Malaysia.  Not only can customers meet the compliance for regulatory requirements such as data residency compliance but they also benefit from the professional services expertise and strengths of TM ONE’s data centre along with enhanced security. 

It is widely acknowledged that 5G is set to be the next big step in our digital transformation journey. Based on a report by IHS Markit, the global 5G value chain is expected to generate US$3.6 trillion in economic output and support 22.3 million jobs in 2035. 

In line with the government’s digital aspirations and the Malaysia Communications and Multimedia Commission (MCMC), TM ONE, and TM’s innovation arm, TM Research & Development Sdn Bhd (TM R&D) and other partners - have adopted a collaborative, open approach to lay a strong foundation for several 5G full-fledged Demonstration Projects (5GDPs) in Subang Jaya, Selangor and Pulau Langkawi, Kedah, which have showcased the transformative potential of 5G and how it will supplement and enhance Malaysia’s growing digital infrastructure and quality of life.

Looking ahead, Ahmad Taufek summarises: “Our initiatives and activities will not only serve to advance the country’s digital transformation efforts but also accelerate its digital economy and to mature as a digital nation. TM, through TM ONE is well positioned to enable the ecosystem and will continue to play its role as the enabler of Digital Nation by helping businesses to go digital.” 

Cloud Alpha will remain steadfast as a comprehensive multi-cloud aggregator along with our professional services, to suit the needs of every business on their digital transformation journey. 

As businesses go digital, cybersecurity becomes a key focus to address online security. Undeniably, cloud and cybersecurity go hand-in-hand. This is why TM ONE has invested in building a portfolio of advanced cybersecurity capabilities, security products and services through TM ONE CYDEC. It provides Intelligent Managed Security Services (MSS) that is buoyed by new technologies such as predictive analytics, machine learning, and blockchain. Utilising TM’s Global Security Operation Centre (GSOC) ensures that customers are protected with real-time rapid response protection– whether on premise or on cloud.