KUALA LUMPUR (Jan 15): Volvo Car Malaysia said it achieved its highest sales performance on record in 2020, with 1,950 units sold during the year, up 3.6% from 1,883 units in 2019.

In a statement, the auto marque said sales declined 56.1% in the first half of 2020 (1H20), but recovered in 2H20.

It said the government’s sales tax holiday — which saw sales and service tax (SST) cut to 0% for complete knockdown (CKD) units and 5% for complete built-up units (CBU) units from 10% — helped the group in its sales recovery, with the group posting its second-highest sales of the year in July.

The company said it also reinforced its customer service channels and adopted new digital practices.

“We are very proud of what Volvo Car Malaysia has achieved, despite this turbulent time and challenges that we faced,” said Volvo Car Malaysia managing director Nalin Jain.

“Through the collective efforts of our dealers and staff, as well as the opportune timing of the government’s sales tax holiday, we were able to finish a challenging year strongly,” he said.

Nalin said 2021 will be a big year for Volvo Car Malaysia, as it looked to switch all aspects of its business to incorporate more sustainable solutions and also bring in more products offerings to suit the
different needs of Malaysians, while helping them make more sustainable choices.

“We will continue to push for digital transformation to build a strong digital system to support our customer’s journey seamlessly — from the beginning of the buying process to owning a Volvo and the aftersales care that they need, while upholding our promise of professional service, leading safety technology, and a caring mindset in everything we do,” he added.