Some 200 flights may be affected by AirAsia's reservation system upgrade

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KUALA LUMPUR (Jan 15): Some 200 flights may be affected nationwide during the upgrading process of AirAsia Group Bhd's reservation system scheduled on Jan 19 and 20, said Malaysia Airports Holdings Bhd (MAHB).

The airport operator also identified four touchpoints that may be heavily congested at its airports, namely the check-in counters, boarding pass screening, immigration counters and customs screening.

To overcome the potential congestion, MAHB chief executive officer Raja Azmi Raja Nazuddin said it will be placing additional airport ambassadors at these crowd-sensitive areas to assist in queue management.

"Our team has had discussions with the AirAsia team on mitigation measures to address potential long queues and flight delays that may arise during the system upgrade," he said in a statement today.

Raja Azmi said baggage handling may also be affected during this period. On its part, MAHB will have teams on standby to assist the AirAsia ground-handling team if necessary.

"Passengers are urged to check-in online and print out their boarding pass ahead of time. They are also strongly advised to be at the airport three hours earlier to give more time to clear the pre-flight processes," he added.

Yesterday, AirAsia announced that it will be upgrading its reservation system this weekend and that during this period, flight booking will be unavailable on, AirAsia mobile app, AirAsia sales offices, counters and call centres.

"Guests will also not be able to perform self-check in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed," it added.