Friday 29 Mar 2024
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SINGAPORE (July 2): Vincent Phang, the new chief executive officer of postal services at Singapore Post (SingPost), is facing an uphill battle to regain public confidence after a series of service lapses, which has contributed to its shares sliding some 31% off its 52-peak of S$1.39.

SingPost has been fined a total of S$400,000 by the authorities for failing to meet delivery standards in 2017 and 2018. This includes incidences of postmen caught dumping mail, instead of delivering it.

But Phang, 45, who took up the role with effect from April 1 this year, will be eager to regain public trust.

Already, SingPost has introduced a number of measures, such as hiring more delivery staff and will trial extending doorstep deliveries for parcels to the evenings to increase...(click on link for full story on theedgesingapore.com)

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