KUALA LUMPUR (Aug 1): Prasarana Malaysia Bhd has created a dedicated contact platform for commuters to provide feedback on acts of vandalism on the LRT, MRT and monorail.

Malaysian Government-owned Prasarana via Rapid Rail Sdn Bhd manages the Klang Valley's LRT, MRT and monorail services.

"A special mobile number +6010 766 4472 has been created for commuters to share images and feedback of their travel experience and encounters, while taking the LRT, MRT and monorail services. 

"The images and feedback will be managed by the Rapid KL contact centre team members who would share the images and feedback with the relevant team members for further action, as well as with members of the public on a need basis as part of the efforts to continually improve the service delivery and travel experience of its customers," Prasarana said in a statement today.

Prasarana said the initiative followed reports on vandalism on its MRT Sungai Buloh–Kajang Line (MRT SBK), which started its service on July 17 this year.

"Officially opened for full service on July 17, the MRT SBK has been one of the most highlighted public transport services in the Klang Valley in recent weeks. Reports of the MRT assets being vandalised and uncouth behaviours of some commuters have drawn strong censure from members of the public," Prasarana said.