Thursday 28 Mar 2024
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KUALA LUMPUR (April 22): Maxis Bhd dominated Opensignal’s Malaysia awards after winning five of the eight categories, including video, games, download and upload experiences, according to findings in UK-based Opensignal’s latest “Malaysian Mobile Network Experience” report.

Opensignal, which analyses mobile network experience for customers, said in a statement today that the analysis included Malaysia’s main mobile telecommunications network operators Celcom Axiata Bhd, Digi.Com Bhd, Unifi, U Mobile Sdn Bhd and Yes.

"The analysis was made at a national level, as well as across 14 Malaysian regions, allowing Malaysian mobile users to analyse which mobile network may be best for them based on how they use their phones and where they live. For this report Opensignal collected and analysed over 1.1 billion measurements taken from 572,559 devices using the Opensignal App in Malaysia during a three-month period (December 2019 to February 2020). Celcom won 4G Availability & 4G Coverage categories. Unifi customers continue to enjoy the best Voice App Experience.

"Key national findings of Opensignal’s report include: Maxis dominated the national awards winning 5 of the 8 categories reported by Opensignal, including both best ‘Download Experience’ and ‘Upload Experience’. Maxis became the first operator in the country to win Opensignal’s new ‘Games Experience’ award and was the only operator to earn a Good rating. Celcom, Unifi and Digi earned a Fair rating followed by U Mobile, which was placed in the Poor category. 

"Maxis wrested the awards for best ‘Video Experience’ and ‘Latency Experience’ from Celcom who had won them in the last edition (September 2019). In relation to ‘Video Experience’, users on Maxis saw the highest improvement in the last six months, which elevated the operator’s rating from Good (55-65) to Very Good (65-75). Meanwhile, Celcom and Digi remained in the Good category while U-Mobile and Unifi maintained their position in the Fair (40-55) category,” Opensignal said.

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