KUALA LUMPUR (July 14): Malaysia Airlines Bhd has renewed for another five years its partnership with SITA — an information technology solution provider for the air transport industry — for a comprehensive upgrade that will link its global operations with its hub in Kuala Lumpur through fast, secure, and reliable network connectivity.
In a statement, Malaysia Airlines said it will leverage SITA Connect, which provides network connectivity, to allow team members to access central systems from anywhere, supporting the airline's worldwide operations for employees working remotely.
"SITA Connect will lower connectivity costs, improve the quality of service, enable ease of access to new features and applications, and facilitate their passengers' check-in process worldwide, benefitting from SITA's global presence at over 650 airports across 220 countries and territories," it said.
Malaysia Airlines emphasised that security is a key factor in selecting SITA's solutions to support the airline's critical operational systems.
"Boosting the connectivity, security, and agility of the backbone technologies that support Malaysia Airlines will ensure that we are ready for the influx of passengers over the coming months, helping us deliver a seamless travel experience for all," said group chief executive officer Captain Izham Ismail.
Meanwhile, SITA president for Asia-Pacific Sumesh Patel said SITA has a long history of collaboration with Malaysia Airlines.
"We are excited to renew the relationship once more by upgrading several services that will ultimately help deliver a smooth passenger process.
"Operational efficiency is under the microscope in the wake of the pandemic, and we are committed to helping the industry recover with smart solutions that are resilient, agile, and cost-effective," he said.