Malaysia Airlines processing passenger check-ins manually, urges online check-in following KLIA network disruption

-A +A

KUALA LUMPUR (Aug 22): National flag carrier Malaysia Airlines is processing passenger check-ins at Kuala Lumpur International Airport (KLIA) manually following a network issue affecting all airlines' check-in and boarding processes.

"Malaysia Airlines is processing its check-ins manually, and this might take longer than the usual waiting time. The airline regrets for any inconvenience caused," said the airline in a tweet this morning.

Malaysia Airlines added it was urging all passengers departing from KLIA to check-in via mobile or web channels.

In a statement earlier today, Malaysia Airports Holdings Bhd (MAHB) said the disruption was present in both of KLIA's terminals and had started last night.

"The disrupted connection has affected several airport systems such as WiFi connection, Flight Information Display System (FIDS), Check-In Counters, Baggage Handling Systems (BHS).

"All relevant airport staff have been deployed to assist passengers on the ground as we expect the situation to continue throughout the day today," the airport operator said.

MAHB has advised all passengers to reach KLIA at least four hours ahead of departure, and to check with their respective airlines for the latest flight schedule.

"Since the disruption, our team has been working round the clock, not only to rectify the situation, but also to minimise the inconvenience caused to passengers," it said.

See also:
KLIA information counter deluged following systems disruption
KLIA systems disruption affects credit card transactions
Only flight information display system at klia2 working now, IT glitch still unresolved at both terminals
Temporary systems disruption at KLIA, says Malaysia Airports