KUALA LUMPUR (April 16): Malaysia Airlines Bhd said today that a list of rates for its add-on baggage that went viral on social media is incorrect.
Malaysia Airlines in a statement to Bernama said its extra baggage (prepaid) rates are still benchmarked against the industry and competitive with what is being offered by other carriers.
"There are two types of baggage rates, one is for extra baggage (prepaid) and the other for excess baggage. For excess baggage which is paid upon check-in at the airport, the rates remain the same.
“The rate for extra baggage (prepaid) is dynamic depending on the sector, promotions and demand. Passengers will, however, be able to view the rates via 'manage my booking' or during booking flow,” Malaysia Airlines said in the statement.
The statement advised passengers to click on to the link https://mhcare.malaysiaairlines.com/faq/s/article/Excess-Baggage-What-is..., to view the valid structure.
Beginning April 8, passengers travelling within Malaysia on Malaysia Airlines economy class are able to select a combination of bundled fares and services.
These come with accompanying privileges which include baggage allowances as well other options, allowing passengers to pay what they need.