E-services: Getting things done

This article first appeared in Enterprise, The Edge Malaysia Weekly, on December 31, 2018 - January 06, 2019.
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With a vision to be “the ultimate work app” for individual users and businesses, Goget — a platform for errands and deliveries — was launched in 2014. It is a two-sided marketplace that connects users to a verified and on-demand workforce that goes beyond office hours.

Tens of thousands of people — from business owners who need help in operational tasks to desk-bound executives to busy stay-at-home mothers — have relied on the platform to help them with their everyday tasks. GoGet’s services are currently available in Kuala Lumpur, Penang and Johor Baru.

After registering, users who want to free up their time can create jobs — categorised into despatch (on-demand or scheduled), helper, food and shopping — and suggest fees based on the task type, distance, vehicle, time taken and effort required. Ultimately, however, users are allowed to determine the price of the service themselves and GoGetters, numbering about 6,000, will fulfil their requests.

For businesses, skilled GoGetters who are trained and verified can help them grow without having to employ full-time staff. They carry out day-to-day tasks such as one-hour despatch, scheduled despatch, bulk order deliveries, flyering and data entry. There are also special deals for specific errands such as cake and flower deliveries and getting supplies.

GoGet prides itself on its “elite” GoGetters, whom it claims, sets the standard for on-demand despatch in the Klang Valley.

GoGet Business offers 100% guaranteed despatch services and internal support to handle disputes.

There are three pricing plans: the starter (RM165), which covers about 10 jobs; the essential (RM330), which gives you around 20 jobs; and the growing business (RM1,100), which pays for roughly 70 jobs.