Banks ready to assist borrowers facing repayment difficulties, say banking associations

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KUALA LUMPUR (Oct 12): The Association of Banks in Malaysia (ABM) and the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) have said the banking institutions are ready to assist borrowers and customers in areas under Conditional Movement Control Order (CMCO) or Enhanced Movement Control Order.

In a joint statement, the associations urged those facing difficulties in making loan or financing repayments to immediately contact their banks to request for repayment assistance.

"Banks are ready to facilitate requests for repayment assistance to suit borrowers'/customers' financial circumstances. Borrowers and customers can contact their banks via email or telephone if they are unable to have face-to-face engagements due to restriction of movements," said ABM and AIBIM.

Meanwhile, the associations said the banks located in CMCO areas are operating with heightened vigilance and adherence to the Covid-19 standard operating procedures.

The banks also advised borrowers and customers in the affected areas to check their respective banks' websites for information on any changes in operating hours or arrangements for over-the-counter services.

Meanwhile, banking services at self-service terminals such as automated teller machines (ATMs) and cash deposit machines (CDMs) will continue to be in service within the CMCO areas.

Members of the public can contact ABM Connect via the ABM website for further information on repayment assistance or AIBIM at 03-2026 8002/8003 or via email at [email protected].

Those still facing difficulties after consultation with their banks can contact BNMTELELINK at [email protected] or by calling 1-300-88-5465, or alternatively explore other assistance options with the Credit Counselling and Debt Management Agency (AKPK) by calling 03-2616 7766.

Kathy Fong