AirAsia introduces counter check-in fees to encourage use of contactless technology

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KUALA LUMPUR (Sept 1): AirAsia is introducing counter check-in fees in selected countries and cities effective today, following the deployment of its contactless check-in kiosks and enhanced mobile app features recently.

In a statement, the low-cost carrier said the fees are RM20 per guest for domestic flights and RM30 per guest for international flights.

However, it said guests can avoid paying these fees by opting to check-in using the AirAsia.com website, mobile app or airport kiosks.

AirAsia Group chief operations officer Javed Malik said the airline has seen a very high adoption of its self check-in services through its website, mobile app and airport kiosks over recent times.

“Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience.

“In view of the Covid-19 pandemic, these self check-in facilities have become very crucial in minimising physical contact between our guests and staff. In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars,” he said.

Malik said AirAsia was also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on its website and mobile app, where guests can upload their PCR report or selected travel documents and check-in for their flights, even before they arrive at the airport, for an enhanced contactless travel experience.

“We encourage all guests to utilise these convenient self service facilities and features which are now available, to be fully adapted to the new way of travel,” he said.