This article first appeared in The Edge Financial Daily, on May 13, 2016.

KUALA LUMPUR: Mercedes-Benz Malaysia Sdn Bhd with its authorised dealer, Hap Seng Star Sdn Bhd, has invested RM7 million to set up Mercedes-Benz City Service in Jalan Sultan Azlan Shah (formerly Jalan Ipoh) here.

The facility is the first Mercedes-Benz City Service in the country, and it is a full-fledged 3S Autohaus, which accommodates six showroom vehicles and 18 work bays aimed at providing better services to customers, said Mercedes-Benz Malaysia in a statement.

It also features the Star Lounge, a café lounge serving a wide selection of beverages and food, a Premier Express Service, drop & go, and door-to-door service. 

The Premier Express Service allows customers to get routine vehicle service maintenance in about an hour or less, while drop & go means customers can drop off their vehicles anytime outside business hours. The door-to-door means service consultants will pick up vehicles from customers who are unable to drop by and return them once they are ready. 

“With a dedicated two-technician team working simultaneously to ensure the service is completed quickly and precisely, customers can expect high-quality service in the least amount of time,” said Mercedes-Benz Malaysia president and chief executive officer Claus Weidner at the launch of the facility.