KUALA LUMPUR (Nov 8): RHB Bank Bhd is digitalising its mortgage application by enabling applicants to file their application through their smartphone.

At its launching ceremony today, RHB's group managing director Datuk Khairussaleh Ramli said the mobile application, dubbed RHB MyHome App, is the first of its kind in the Southeast Asia finance industry, to provide convenience of mortgages applications and documents submissions via mobile devices.

The app enables RHB customers to apply for home financing and submit their documents online, as well as to check their application status.

Khairussaleh said it also provides customers easy and quick access to information on financing options under RHB that are available to them, pricing, eligibility and rates.

"At RHB, our mission is to develop and introduce digital solutions that are versatile and responsive to the needs of our customers," Khairussaleh said.

Apart from this app, which is going live today for both Android and iOS platforms, Khairussaleh also launched an additional service called Banking-at-Your-Doorstep,  which enables new customers to open RHB Smart Account through the internet, without having to visit bank branches.

In a nutshell, RHB customers who choose to open an account online, can activate their accounts and take delivery of their debit cards at home or at their workplaces, at a pre-arranged time whereby an on-the-spot verification process will be conducted by RHB's own staff.

Khairussaleh said the service will be available in the Klang Valley today, and will be extended to other regions within Malaysia over the "next few months".

"The RHB MyHome App and Banking-at-Your-Doorstep services takes us a step closer towards achieving our digital aspirations and will enhance our digital capabilities across all distribution channels, allowing us to be more responsive to the needs of our customers, with a faster turnaround time," he said.

In 2018, Khairussaleh said RHB anticipates there to be more than 50,000 RHB Smart Account or RHB Smart Account-i being opened, from which 30% are expected to opt for the Banking-at-Your-Doorstep service.

Launched on March 1 this year, RHB Smart Account/RHB Smart Account-i are online deposit accounts that offer customers returns of 3% per annum, plus 1% bonus payouts when they save, pay bills online, spend and invest with RHB. 

The RHB Smart Account is a conventional account, whereas, RHB Smart-Account-i is an Islamic account under the Commodity Murabahah (cost plus profit) concept.