KUALA LUMPUR (Jan 19): International communication service company Ericsson has renewed its business support systems (BSS) deal with U Mobile Sdn Bhd for another five years until 2022.

Under the deal originally signed in 2012, Ericsson is responsible for competence development, solution design, deployment and systems integration of the convergent billing solutions, as well as managed services. 

"Ericsson’s BSS solution enables U Mobile to offer a wider range of unique services, including real-time promotions and notifications, product and services cross bundling, real-time cost control for postpaid subscriptions, subscriber personalisation and flexible mobile wallets," Ericsson said in a statement. 

The company said it manages more than five million U Mobile prepaid and postpaid subscribers.

As for its managed services, Ericsson said the contract allows U Mobile to focus its efforts on product development, while having the clearer visibility and more control over capital and operating expense.

“As U Mobile's digital transformation partner, we are bringing fully converged business and customer support to their subscribers," said Todd Ashton, head of Ericsson Malaysia, Sri Lanka and Bangladesh. 

U Mobile chief executive officer Wong Heang Tuck said the group prides itself on being the first in the country to roll out unique plans and services.

"To successfully do so, apart from having an unlimited commitment to innovate, we need to ensure that we actively reduce time to market in a way that would not affect customer experience. Ericsson's billing solutions has played a role in enabling our customers to enjoy our new services more quickly and efficiently,” Wong said.