Friday 29 Mar 2024
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SINGAPORE (April 25): DBS and POSB customers are now able to access nine Video Teller Machines across Singapore — the first of its kind in the city-state.

The DBS/POSB VTMs provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via live-video streaming.

In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens instantly and allows for customers to apply for debit cards and obtain them instantly.

To use the DBS/POSB VTMs, customers will need to have valid ID — such as their identity card or passport — or their ATM card for verification, as well as their mobile phone at hand for more complex transactions requiring SMS-OTP.

The following services are available at DBS/POSB VTMs round-the-clock:

• Instant replacement of debit cards
• Instant application and provision of debit cards
• Instant internet banking token replacement
• Card Services
• Request for iBanking Secure Device
• Update Particulars
• Balance Enquiry
• Bill Payment for cashline (with card)
• Pay DBS or POSB credit cards bills
• Additional cheque book requests
• Telephone banking pin (replacement)
• Delete GIRO arrangement
• Change GIRO Payment Limit
• Stop Payment of Cheque for CASA accounts
• Request for Statements

DBS/POSB VTMs are located at the below branches and are available round-the-clock. Customer service officers are available as an option via live-video daily from 8:30am to midnight.

• POSB Rivervale Plaza
• DBS SUTD
• POSB Bukit Batok West
• POSB Kampong Ubi
• POSB Tampines Hub
• POSB Yishun North
• POSB Toa Payoh North
• POSB Bedok North
• POSB Ang Mo Kio Central

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