We take buyers' feedback seriously, says Country Garden

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JOHOR BAHRU (March 9): Country Garden Danga Bay Sdn Bhd — the developer of the Danga Bay mega-project in Johor — will meet their buyers who have lodged complaints with the Housing and Strata Management Tribunal here again to find a solution to their problems, said Country Garden Malaysia regional president Jason Fu.

Speaking to reporters after a media tour of the mega-development today, Fu said Country Garden will continue to work closely with all their customers to resolve their concerns, including those regarding safety and workmanship.

“We have been receiving feedback [from our buyers] all the time and we will work closely with them to solve their concerns.

“Even though we have sold a majority of the units [in Danga Bay], it doesn’t mean that our work is finished. We want this project, community and society to be successful.

“We are here to stay for the long term and we don’t want to lose any customers, not even one,” he said.

He added that the developer would not be able to survive in today’s competitive property industry if it “washes its hands and go away” after completing their projects.

“We always take all this feedback seriously, otherwise we wouldn’t survive as this is a very competitive industry,” he said, adding that the technical team, property management team and customer service department are always ready to listen to the buyers.

Danga Bay’s architectural advisor Akipraktis architectural consultant Datuk Chan Chee Yoong added that the developer and architectural firm are always open to feedback from buyers.

“We, as developers and architects, would be [accepting of] any good suggestions,” he said.

He added that the developer is giving a defect liability period of 27 months to the buyers to submit their defects report and let the developer rectify them — an additional three months on top of the usual 24 months.

Meanwhile, Country Garden Danga Bay deputy CEO Syarul Izam Sarifudin said that design and building materials used for the project have complied with all the regulations.

If the homeowners are not satisfied with the design of their houses, they can renovate the unit according to their preferences, he continued.

However, they have to comply with the regulations of local council and building by-laws, he added.

It was reported that last week, 50 buyers of the luxury high-rise development had lodged a report with the Housing and Strata Management Tribunal, alleging low-quality workmanship and materials used were not in accordance with the details stated in the sale and purchase agreement.

This followed rounds of meetings with the developer which yielded no solutions to their problems, according to the buyers, who hailed from Malaysia, Singapore and China.