KUALA LUMPUR (Aug 10): Celcom Axiata Bhd, a part of Axiata Group Bhd's group of companies, has teamed up with ICT infrastructure and smart device provider Huawei Technologies (Malaysia) Sdn Bhd to apply the cloud-based digitised operation platform — a Software as a Service (SaaS) solution.
In a statement today, Celcom Axiata said the digitised operation platform brings together artificial intelligence and machine learning technology powered by Huawei's operation web services suite to enhance Celcom's capabilities in managing increasingly complex networks and services.
It also enables Celcom to transform its daily operation from reactive to proactive and predictive, and further solidify its relentless drive to deliver an awesome customer experience.
"The digitised operation platform will increase Celcom's efficacy in managing our daily operations, readiness in managing potential issues and continuous improvements in our network," said Celcom Axiata's chief technology officer Amandeep Singh.
Through this partnership, Huawei aims to leverage its digitised operation Automation & Intelligence services solution (AUTIN), and share a global experience with Celcom to achieve a visualised, automated and intelligent network operation.
Meanwhile, Huawei global technical services president Tang Qibing hoped that Huawei's AUTIN solution will accelerate Celcom's transition from traditional operations with repetitive manual processes into automated operations.
"Our vision is to build an ecosystem with strategic partners like Celcom, third parties and other industries to unlock incredible value through new services and innovations, which will ultimately benefit everyone in the telecommunications industry," he said.
Celcom will be the first in the country to adopt a full suite cloud-based operation support service system to accelerate agility in its automation and intelligence of network management, read the statement.
At the midday break, Axiata shares fell two sen or 0.44% to RM4.50, bringing the group a market capitalisation of RM40.9 billion.